Want to know the secret to getting repeat clients, glowing referrals, and emails that say, “I’m so glad I found you”?

It’s not a perfect quote.
It’s not a flashy website.
It’s not even years of experience.

It’s how you make your clients feel.

Inside Module 6, Lesson 1 of Travel Genius Coaching, we talk about this as the heart of service, and it’s the single most important part of your business.

Here’s how to become that kind of travel agent:

1. Listen Deeply, Not Just Logistically

Your job isn’t just to book a cruise or resort. It’s to understand why this trip matters.

“This isn’t just a vacation. It’s their anniversary, their first family trip, or a long-overdue break.”

When you show you’re listening beyond the surface, it builds deep trust. And it helps you craft the vacation that speaks to the heart of the experience they’re craving. Asking open ended questions such as, “When you’re flying home. What will help you know this has been a great trip?”

2. Think Two Steps Ahead

The best agents anticipate their clients’ needs.

• Send a packing tip they didn’t know they needed
  
• Remind them of deadlines before they have to ask
  
• Answer the question they almost sent you an email about
  

This is where you go from helpful to unforgettable. Thankfully, as a new agent, you don’t have to figure this out. The Travel Genius Course includes a list of touch points and timelines for reaching out to your clients about these exact things.

3. Follow Through with Heart

Confirmation emails don’t have to sound robotic. Payment reminders can feel like support. Even a quick “Bon Voyage!” text shows you care.

When clients feel seen and supported the whole way through, they rave. And they return for their next vacation, too.

4. Surprise and Delight / Show Gratitude

A little extra effort goes a long way. I include a personal note and a fun surprise or two in the travel packets I send out. And I send handwritten thank-you notes when someone refers a new client.It’s simple. It’s heartfelt. And it reminds your client that they’re more than a booking. They’re part of your business family.

You don’t need to be perfect. You need to be intentional.

Inside Travel Genius Coaching, I’ll teach you how to create a client experience that feels thoughtful, personalized, and professional, whether it’s your first client or your fiftieth.

You don’t need decades of experience or a huge client roster to build a business people rave about.

You just need the right systems, a little guidance, and a whole lot of heart.

Inside Travel Genius Coaching, I’ll show you how to create an unforgettable client experience, step-by-step. The program is filled with workflows, templates, and timelines that make it easy to serve with confidence and care.

Whether you’re brand new or ready to up your service level, you’ll walk away feeling equipped, professional, and proud of how you show up for your clients.

Ready to turn good service into glowing referrals?

Click here to join Travel Genius Coaching and get started today.